Satisfaction Survey

First Name (required)

Last Name (required)

Street Address

City

State

Zip

Email Address(required)

Phone Number(required)

Answer the following questions and click the "submit" button at the bottom

1. How would you rate the appearance of the store?
ExcellentAbove AverageAverageBelow AveragePoor

2. How would you rate the knowledge and professionalism of your sales person?
ExcellentAbove AverageAverageBelow AveragePoor

3. Were you given a comfort test to determine which feel you prefer (firm, plush, pillowtop)?
YesNo

4. How would you rate the shopping experience?
Extremely SimpleSimpleSlightly DifficultDifficult

5. Were you contacted the morning of delivery and given a two hour delivery "window"?
YesNo

6. Did your delivery occur within the 2-hour time window you were given in the morning?
YesNo

7. How would you rate the appearance of the delivery team members?
ExcellentAbove AverageAverageBelow AveragePoor

8. Did the delivery team members explain the comfort guarantee?
YesNo

9. How would you rate your delivery experience?
ExcellentGoodFairPoor

10. How many stores & web sites did you visit before purchasing at our store?
01-34-6Other

11. What was the deciding factor to shop with us?
AdvertisingReferralQualityPriceSelectionFinancingService

12. How would you rate the quality/value of the merchandise you purchased?
ExcellentAbove AverageAveragePoor

13. Did you visit Mattresswarehouse.com/Sleepoutfitters.com during your shopping experience?
YesNo

14. How likely are you to recommend Mattress Warehouse/Sleep Outfitters to others?
Very LikelyLikelyNot Likely

Additional Comments about your experience. (Optional)